We would love to hear your feedback on your experience with us. Anything from:
- Help and assistance
- New products requests/recommendations
- Areas of improvement
- Your doubts and queries from ordering online to delivery services offered
Do email us at firstname.lastname@example.org and we will get back to you as soon as possible.
- Goods will be delivered 2 to 5 working day from when order is submitted.
- We apologise for delayed deliveries in the event where there is bad weather, traffic congestion, high delivery volume, or other unforeseen circumstances, delivery timings might be delayed. We seek your cooperation and ask that you be patient.
- In the rare event where your order has not been delivered on the appointed day, do contact us on our live chat (stating your order no.) or email us.
- With the current covid-19 situation on going, unfortunately all overseas shipping has been suspended till further notice.
- Once we receive your order, we will email you an order confirmation.
- Your receipt of an order confirmation, however, does not signify THE WHISKY SHOP's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we receive your order. THE WHISKY SHOP reserves the right at any time after receiving your order to accept or decline your order for any reason.
- We may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it; pricing errors; credit card payment is declined by the issuing financial institution.
- We may also require additional qualifying information prior to accepting or processing any order.
- If THE WHISKY SHOP cancels an order after you have already been billed, we will refund the billed amount.