Frequently Asked Questions
Q: Alternative methods of contacting The Whisky Shop in the event where the hotline is busy.
A: You can email us at ops@thewhiskyshop.com.sg or talk to us on our website, we will get back to you as soon as possible within one working day.
Q: What payment types do you accept?
A: We accept American Express, Visa, Mastercard, Paypal, Bank transfer and cash (for walk-ins).
Q: If I want to purchase an additional bottle but I have already sent in my order, can I change it?
A: We do not charge additional delivery fees to any of our orders on this website, hence for additional orders, simply submit another order online.
Q: If I want to change order, what do I do?
A: You can talk to us on our website’s live chat or email to enquire and we’ll see what we can do to change your order.
Q: Can I cancel or refund my order after purchase?
A: We are not able to refund or cancel your order.
Q: How can I check on my delivery status?
A: You will get an email of your tracking order after the order has been submitted. Your delivery status will be updated to you. Before the delivery comes, a text will be sent to your mobile phones to notify you of the order’s estimated arrival time.
Q: If nobody is home to receive the order, then what would happen?
A: Our delivery services will arrange another time for the order to be delivered with you again through SMS.
Q: What if I want a bottle that your site doesn’t sell?
A: Do drop us an e-mail and we would be happy to see if we have the stocks because we are still currently in the midst of uploading more products online. Hence some products that we might have are not up on our website as of yet.
Note:
For extremely urgent enquiries or time sensitive issues that you have, do drop us a call @ +65 9626 0123. However, do note that we are extremely busy with many orders coming in on a daily basis. Hence we seek your cooperation and understanding.
Also in Help
Legalities
- We do not deliver to people under the age of 18 unless she/he is collecting on behalf of someone else (confirmation is given by the buyer)
- We do not deliver to people who are drunk, violate, aggressive to our staff
- Goods sold are not refundable
Contact us
We would love to hear your feedback on your experience with us. Anything from:
- Help and assistance
- New products requests/recommendations
- Areas of improvement
- Your doubts and queries from ordering online to delivery services offered
Do email us at ops@thewhiskyshop.com.sg and we will get back to you as soon as possible.
Delivery Policy
- Goods will be delivered 2 to 5 working day from when order is submitted.
- We apologise for delayed deliveries in the event where there is bad weather, traffic congestion, high delivery volume, or other unforeseen circumstances, delivery timings might be delayed. We seek your cooperation and ask that you be patient.
- In the rare event where your order has not been delivered on the appointed day, do contact us on our live chat (stating your order no.) or email us.
Overseas Shipping
- With the current covid-19 situation on going, unfortunately all overseas shipping has been suspended till further notice.
Order Acceptance/Confirmation
- Once we receive your order, we will email you an order confirmation.
- Your receipt of an order confirmation, however, does not signify THE WHISKY SHOP's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we receive your order. THE WHISKY SHOP reserves the right at any time after receiving your order to accept or decline your order for any reason.
- We may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it; pricing errors; credit card payment is declined by the issuing financial institution.
- We may also require additional qualifying information prior to accepting or processing any order.
- If THE WHISKY SHOP cancels an order after you have already been billed, we will refund the billed amount.
